Shipping
Shipping Update During Pandemic
We are working hard to get all orders, standard and Express, shipped within 1 business day during this pandemic. Please know that we are doing everything we can to get your order picked, packed and shipped as quickly as possible. Please also allow for extended shipping times due to the holiday season.
For US Domestic customers: We are experiencing occasional delays and incorrect tracking information for some orders due to COVID-19, causing some local delivery facilities to be affected. Often, these orders are arriving in 3-5 business days after the ship date as normal, but please be aware of any issues with your local post office and contact them before placing your order if you are unsure.
For EU Customers: We are experiencing significant delays in shipping to most EU countries. All orders are shipping each business day (excluding holidays), however standard shipping orders may take up to a month to arrive once shipped. We recommend choosing express shipping at checkout if you wish to receive your order faster. Unfortunately these delays in the EU shipping system are due to circumstances beyond our control, so we ask for patience as these issues are sorted out by the shipping companies. We also invite our customers to please check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from, instead of from our website, as this should help with international shipping delays.
For Canada: As of 4/29/2022, we have reinstated USPS First Class International and USPS Priority Mail International to Canada, and also retain DHL Express. We also invite our customers to check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from.
For Australia: Due to extreme delays with our standard DHL shipping method and the fact that USPS has suspended all standard shipping methods to Australia until further notice, we are currently only using DHL Express to ship to Australia. We also invite our customers to please check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from.
For all other International customers: We are experiencing significant delays to all international locations due to COVID-19, causing the international shipping facilities to be affected. Complications include (but are not limited to) grounded flights, heightened package volume levels, changes in hours of operation, individual countries' package restrictions, and so forth. These issues are causing some packages to be delayed by several weeks. We recommend customers use our Express shipping option at checkout, as we see far less issues with this delivery option. We also invite our customers to please check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from, instead of from our website, as this should help with international shipping delays.
Ride safe and stay healthy.
ATLAS Throttle Lock Warehouse Locations
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Europe: Amsterdam, Netherlands |
If you prefer to purchase your ATLAS Throttle Lock locally, please check to see if there is a dealer in your Country or State: Dealer Locator
VAT for EU and Non-EU Countries in Europe: We charge VAT for all EU orders where VAT is required. Since we ship from the Netherlands, we charge 21% VAT. This will be charged during checkout. Additional fees may apply depending on the recipient country's laws. If you are not charged VAT during checkout, then you will pay VAT when your order arrives to your country. Please note that if the Netherlands shipping location is out of stock on the item you order, your order may be shipped from the US. In this case, if you were charged VAT fees at checkout, they will be refunded to you, and you will be notified by email. You will then pay for VAT fees when your order arrives to your country. Note that these fees may be more or less than if the order ships from the Netherlands, depending on your country's laws regarding taxation of imported items. We have no control over these charges and are unable to predict what they may be. Any taxes and fees necessary for final delivery will be the responsibility of the customer. In the event of a return, VAT and other import taxes and fees are non-refundable.
VAT for All Other Countries: All shipping costs listed on the website and checkout process are not inclusive of VAT or any other import tax or fee - including, but not limited to, Federal, State, Provincial, or Local level taxes and any processing fees charged by the shipping carriers in addition to these taxes - unless otherwise stated. We do not charge these fees at checkout as we have no way to determine what they may be or pay them in the customer's stead. In the case of a return, no compensation will be given to the buyer for these costs. Consult your local tax authority for information regarding any reimbursement of import costs in the event your order is returned. We will not devalue goods on customs documentation for the purpose of lowering the customer's tax burden.
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USA: Orders ship each business day from Las Vegas, Nevada USA
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Canada: Orders ship each business day from Las Vegas, Nevada USA
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Europe: Orders ship from Amsterdam, Netherlands
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South America: Orders ship each business day from Las Vegas, Nevada USA
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Everywhere else: Orders ship each business day from Las Vegas, Nevada USA
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Terms:
The prices for shipping costs listed above are quoted in US dollars. Unless otherwise specified, all prices on the website are quoted in US dollars. Click the drop-down list of currencies at the bottom right of each page to change the website currency on the order pages and in the checkout.
Shipping costs are subject to change without notice and may be higher on orders of multiple products. Shipping will be calculated during the checkout process. Unless specified at checkout, any shipping costs do not include any customs or duty charges necessary for a product to be imported into the destination country.
Shipping times are an approximation only and are not guaranteed by the carrier. In some cases shipping may take more or less time depending on factors outside the control of ATLAS Throttle Lock, including - but not limited to - customs delays, weather events, difficulties with the carrier finding addresses, and collection of taxes and fees. In the event of returns, shipping charges are non-refundable and no compensation can be given for taxes and fees levied for original delivery.
For orders shipping internationally via DHL Standard, please note it is common for your package to be routed to the DHL Processing Center in Frankfurt, Germany, regardless of final delivery location. For example, orders to South America via DHL Standard will still be sent to Germany for processing, even though we ship from the USA. Please note processing times in Germany can sometimes take weeks to finish, depending on multiple factors beyond our control. We recommend choosing the DHL Express option at checkout if you wish to receive your order faster.
For shipments to Canada, please be aware that DHL will typically levy brokerage and maintenance fees when the package enters the country, in addition to any local, federal, or provincial taxes . These fees will be collected by the final delivery carrier (typically Canada Post) before the package is delivered or picked up by the customer. We understand that USPS typically does not charge brokerage fees, however this service may experience longer transit times than DHL. Any taxes and fees necessary for final delivery will be the responsibility of the customer.
Shipping costs are non-refundable. We do not refund shipping charges for any reason. Accuracy of address and phone number for delivery is the responsibility of the customer. Units will be shipped to the address exactly as it is entered. Packages that are returned to us due to an incorrect or incomplete address will be resent but additional shipping charges may be applied. We will notify the customer to get the correct address before attempting to resend and before charging for any additional shipping costs.